Health and Safety
• Our sessions are suitable for children who are 18 months to 8 years of age. (baby siblings may attend in a carrier)
• Parents or caregivers accepts full responsibility for their child/ren who must be supervised at all times.
• Should you have to leave the Session at any time, for any reason please take your child/ren with you to ensure they always remain in your care.
• All of Travelling Towns recourses are provided with the knowledge they will be played with under constant supervision of a parent or caregiver
• Please refrain from attending sessions if you or your child has been unwell within 48hrs of the session date.
• Travelling Town reserves the right to ask any persons to leave if they or their child/children are visibly sick or infectious whilst attending a session. No refunds or credits will be offered in these circumstances.
• No outside shoes will be permitted inside the play area, socks must be worn.
• No food or drink allowed in the play area.
• Our Travelling Town Play Panels are purpose built for children. Accompanying adults please be aware that the doorways are lower than you would expect so mind your heads as you walk in and out of each Imagination Station.
Please Note*All Stations will have a dedicated space for wheelchair access
Attendance
• Please show your entrance QR Code from your e-mail on arrival to your booked session.
• Each ticket purchased includes entry for ONE child and ONE supervising adult. Please purchase an additional ticket for any additional attendees.
• Travelling Town takes no responsibility should you not attend the session at the incorrect time
• Due to hire charges and overheads, payments are non refundable and non transferable. We do not offer session swaps or refunds on any ticket purchased. However, you are welcome to on sell your tickets in order to recoup your money.
Photo Consent
• Photos and video clips will be taken during the sessions and may be used for website, social media and marketing.
• If you do not wish to have photos taken of yourself or your child please state this on your booking form and advise one of our play assistants. Please note, for your comfort and peace of mind we will always ask for permission at the session prior to taking photos.
• You are welcome to take photographs of your children for your personal use. Please be mindful of other children and avoid taking Photos of any child that is not in your care, where you do not have permission to do so. Use of photographs for commercial purposes is prohibited unless agreed upon by Travelling Towns Director beforehand.
Payments
• Payment is required at time of booking and is inclusive of GST
• Payment includes credit card charges where applicable.
• We do not offer session swaps or refunds on any tickets purchased; however you are welcome to on sell your tickets in order to recoup your money.
• Travelling Town takes no responsibility for the validity of any tickets not purchased directly through our website.
• Please note all parties and incursions are to be paid in full within 7 days of the event date.
• Full payment of parties and incursions is non-refundable if cancelled within 7 days
Gift Cards and Vouchers/Coupons
• Gift Cards can be purchased directly from our website and have Three Years validity. please note that should there be a price increase during this time period, additional payments maybe required.
• Should you have questions in regards to gift cards or face any difficulties please e-mail us at Admin@TravellingTown.com.au to discuss prior to booking your session, please note we do not provide refunds in exchange for a coupon code not being utilised.
• Should your voucher be for multiple tickets, please use your coupon code multiple times until the limit is reached.
• Gift cards can be utilised for sessions, however, are not redeemable for products, Parties or store items.
Cancellation of Sessions
There may be rare occasions that Travelling Town may have to cancel sessions due to unforeseen circumstances. All participants will be contacted, and a gift voucher will be provided, which will be valid for 12 months from the date of cancellation.